Refund policy

Return and Refund Policy

Last updated: August 3, 2026

All Sales Are Final

Due to the made-to-order and custom nature of our embroidered products, all sales are final. London Marie Embroidery does not accept returns, exchanges, or refunds for:

  • Changes of mind
  • Incorrect sizes selected by the customer
  • Incorrect names, initials, spelling, colors, fonts, designs, or other options submitted by the customer
  • Minor variations in embroidery placement, stitching, garment color, fabric texture, or product appearance
  • Shipping delays outside our control

Customers are responsible for reviewing all product details, size charts, personalization information, and shipping information before placing an order.

By checking the Selection Confirmation box and completing your purchase, you confirm that all submitted information is accurate and that you understand the item is final sale.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact hello@londonmarie.com within 7 days of delivery if your item:

  • Arrives damaged
  • Has a manufacturing or embroidery defect
  • Is materially different from what you ordered because of an error by London Marie Embroidery

Include your order number and clear photographs of the item, packaging, and shipping label.

Approved claims will be resolved at our discretion through a replacement, repair, or refund. Customers should not return an item unless return instructions have been provided.

Cancellations and Changes

Orders cannot be canceled, changed, or corrected after production has begun. Requests submitted before production begins may be considered but are not guaranteed.

Contact

Questions regarding an order may be sent to:

London Marie Embroidery
hello@londonmarie.com