Shipping policy
Shipping Policy
Last updated: August 3, 2026
Production Time
Most products from London Marie Embroidery are made or embroidered to order. Our standard production time is approximately 10–14 business days, excluding weekends and holidays.
Production time begins after:
- Payment has been successfully processed
- All required personalization information has been provided
- Any necessary order questions have been resolved
Production time is separate from the carrier’s shipping and delivery time.
Shipping and Delivery
Shipping charges and available shipping methods are displayed during checkout.
Once production is complete, orders are generally shipped using the service selected or displayed at checkout. Delivery estimates provided during checkout begin after the order has been completed and transferred to the shipping carrier.
Carrier delivery estimates are not guaranteed. Weather, holidays, service disruptions, incorrect addresses, and other circumstances outside our control may cause delays.
Shipping Delays
If we are unable to ship your order within the stated production timeframe, we will contact you with an updated estimate and, when required, provide the option to accept the delay or cancel the unshipped order for a refund.
Federal rules require online sellers to have a reasonable basis for their advertised shipping timeframe and to address delays appropriately.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact hello@londonmarie.com as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
London Marie Embroidery is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order is returned and must be shipped again.
Tracking
When tracking is available, tracking information will be sent to the email address or phone number provided with the order.
Tracking activity may take additional time to appear after the shipping label is created.
Lost, Stolen, or Missing Packages
If tracking shows that a package is still in transit beyond the expected delivery timeframe, please contact us so we can assist with reviewing the shipment.
If tracking shows that a package was delivered but it cannot be located, customers should:
- Confirm that the shipping address is correct.
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
Please also contact hello@londonmarie.com. Although we cannot guarantee replacement of packages marked as delivered, we will review the circumstances and assist where reasonably possible.
Damaged Packages
If your order arrives damaged, contact hello@londonmarie.com within 7 days of delivery and include photographs of the item, exterior packaging, and shipping label.
Multiple Items
Orders containing multiple items may be packaged or shipped together whenever practical. In some circumstances, items may arrive separately.
Contact
For shipping questions, contact:
London Marie Embroidery
hello@londonmarie.com